Direct Energy apologizes after some customers inadvertently reported to the credit bureau

A Direct Energy office. (File)

Direct Energy says it is working to fix an issue that saw some of its customers accidentally reported to the credit bureau.

In a statement to CTV News Edmonton on Friday, the company says it happened during a reconciliation process with Direct Energy’s authorized third-party collections agency.

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“We are still assessing the full scale of the incident, but we want to assure these customers that they are NOT subject to any collections activity,” Megan Talley of Direct Energy wrote.

“We learned of this issue on Thursday and took immediate steps to resolve this matter. By tomorrow morning, these erroneous entries will be completely expunged from affected customers’ credit reports. It will be as if it was never there.”

Talley added Direct Energy apologizes to impacted customers, and encourages anyone with concerns to contact 1-866-374-6299 or 1-866-420-3174 for Direct Energy Regulated Services.