Customers’ information was accessed during a cybersecurity breach of More Rewards, the rewards program for Save on Foods and other Jim Pattison-owned grocery stores, this week. In an email to CTV News, More Rewards said it discovered “unusual activity” on one of its servers on Tuesday and immediately shut it down before launching an investigation. “We confirmed Friday that customers’ personal information on the More Rewards database was accessed. The information includes name and, if provided, address, phone number, email addresses, and date of birth,” the company confirmed. “Based on the information available to us, no other personal information (e.g., passwords, credit card data, or transaction history) was accessed, and the More Rewards accounts themselves remain secure.” Some customers received emails on Friday informing them their data was accessed, given the message above and a warning about potential scams. “We will never contact you for sensitive information such as your password, verification codes, banking or payment card information, Social Insurance Number, or security question answers,” the emails read. “If you receive communication that appears to be from us or anyone else requesting sensitive personal information or asking you to click on a link or open an attachment that you were not expecting, we encourage you to verify the request using contact information you know to be legitimate, and not any contact information included in such request.” More Rewards said the incident is contained and the appropriate authorities and privacy regulators have been notified. “We take our responsibility to protect personal information seriously and regret any inconvenience this may cause,” the company added. More Rewards is used at Save On Foods, Buy Low Foods, and Quality Foods on Vancouver Island in B.C., and at Save On Foods locations elsewhere in Western Canada. When asked, More Rewards did not tell CTV News how many customers were affected.
